It is not a 'no questions asked' refund, and you will have to spend a lot of time providing proof of your problem before any refunds will be issued. If you purchase this product counting on the money back guarantee, I would advise you to proceed with caution. In the end, it was a lot of work for me and a lot of going back and forth with their team, but they did back their 'money back guarantee' after several days. I tried to get a refund via the money-back guarantee, but at first they would not issue me the refund until I sent them screen shots and screen recordings to show them the errors and bugs I was talking about. The experience was not ultimately what I was looking for, though the software did have a lot of features and overall functioned well. I am adjusting this review from a one-star to a three-star because, in the end, they did issue me a refund for the software I purchased (although it didn't seem like they would at first even though I requested it the day after purchase) I had purchased edraw max and ran into a few bugs while using it. Was able to get a refund, but lots of hoops to jump through May I confirm if the issue has been resolved on your end? If not, would you please report the issue with more details at We'll put your case in the 1st priority and do the needful assistance for you ASAP. ![]() 08-09-2022 We are willing further look into your case, however, there is still no update from you yet. Look forward to getting in touch with you sincerely. Could you please send us your order number after receiving a request from Trustpilot? You are important to us, and we want to help as much as we're able to. However, the current information is too limited. Regarding the license issue you reported, we desperately hope to look into it and then resolve it or help you save money. Actually, Wondershare provides both LiveChat, Phone, and email support, you may contact us from the link below to reach us directly. We understand that it is very important for users to get help timely when he/she has trouble using the product. Firstly, I'd like to present our deepest apologies for the inconvenience that happened on your end. Knowing you have already contacted us, would you please update your order number or ticket number here? Our senior support team will further investigate it and then re-evaluate your refund request accordingly. We are desperate to fix the problem after knowing you were encountering a problem during using the product, and this is the reason our support may ask you to provide more details (like a screenshot showing the problem) for further troubleshooting, and this was also the reason we didn't process a refund for you in the first place. For your case, please allow us to explain it in more detail and see how we could assist you further. Wondershare values each customer's benefits and we'll do our best to help you out. We understand it would be very depressing when you are unable to activate this software after purchase. Firstly, I'd like to express our deepest apologies for the inconvenience. ![]() Look forward to getting in touch with you sincerely! As we are not sure of the specific product name you are referring to, would you please send us your contact email or order number after receiving a request from Trustpilot? You may also report the issue with more details at We'll further look into it and then give you some professional suggestions or instructions. Wondershare values each customer's benefits and we care about the voice of each user. This is the reason you might need to pay for major upgrades in the future. In order to bring more cool experiences for our users, our R & D team is always investing more to develop new features or functions on major versions. A perpetual license is a one-time payment, which means the user owns the software for a lifetime and has free minor updates within this version. In line with your concern, please allow us to make some explanation as below. ![]() ![]() We sincerely apologize for the doubt and inconvenience that happened on your end.
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